Choosing and working with a manager
Finding the right people for your home, agreeing on how it will be run, and keeping the relationship healthy.
How to choose a vacation rental managerA practical method for comparing vacation rental managers: what to look at before the meeting, what to ask…Questions to ask before hiring a managerThe questions that separate a good vacation rental manager from a good salesperson — on guests, cleaning,…What a management agreement should cover, in practiceThe practical subjects a vacation rental management agreement should settle in writing — scope, fees, owner…
The guest experience
Everything guests see, touch and read — from the arrival message to the barbecue.
Creating a warm welcomeHow to make guests feel expected rather than processed: the first minutes inside, a simple welcome gift, and…Writing a house manual guests actually readHow to write a vacation rental house manual that answers guest questions before they are asked: structure,…Self check-in done wellHow to make self check-in at a vacation rental feel easy and welcoming: clear directions, reliable access, a…
Housekeeping and upkeep
Cleaning, linens, maintenance and the local team that keeps a rental ready all year.
A turnover cleaning checklistA room-by-room turnover cleaning checklist for vacation rentals, the details guests notice first, and how to…Linens and towelsHow to choose, organise and care for vacation rental bed linen, duvets and towels so that every guest finds…Preventive maintenance through the yearA season-by-season preventive maintenance routine for vacation rentals, so heating, water, outdoor spaces and…
What this site is — and is not
These are practical guides, written as advice, for owners and for anyone who looks after a home and its guests on their behalf. They do not promise income figures, they do not sell you a booking tool, and they stay away from contract law. They cover the daily work that decides whether guests leave happy and owners sleep well.